Return/Exchange Policy
Return and Exchange Policy
We ask that you please read and understand our Return Policy. Please let us know if you have any questions or concerns before purchasing.
TSD ONLY OFFERS STORE CREDIT FOR RETURNS. We do not refund back to your original method of payment. Please feel free to contact us directly regarding sizes or styling as we are more than happy to assist you with any questions.
Items can be returned within 14 days from the date your items are delivered or picked up in store. Items must be in *original condition within 14 days to receive an exchange or store credit. PLEASE inspect your items immediately after receiving them. If the product has flaws or defects you MUST notify us within 3 days. DISCOUNTED, SALE ITEMS AND CUSTOM ITEMS ARE FINAL SALE. NO REFUNDS on anything that has been personalized.
Please contact us at 2sistersdesigns18@gmail.com for any questions, concerns and/or to request an exchange or store credit.
Please note, returns may take 2-3 business days to process from date of arrival. When returning, please securely pack and seal returned items with the invoice included in an appropriate shipping box or envelope as we are not liable for packages we do not ship ourselves. TSD does not provide shipping labels for returns. Original invoice must be included in your return packages.
*Original condition: Items that have NOT been worn, altered or washed with all original tags attached.
Please send returns to:
TSD
Attn: Return Department
18348 Buffalo Pond Rd
Bristol, VA 24202